This Refund and Cancellation Policy applies to professional service fees, consultation fees, government/statutory fees, portal fees, filing fees, third-party charges and other payments made to Sunny G And Co. Company Secretaries through website, UPI, bank transfer, payment gateway, cash deposit, cheque or any other accepted mode.
Service Nature
Our services are professional, document-based, advisory and filing-oriented services. Work may begin immediately after payment, document receipt, confirmation, consultation booking or assignment acceptance. Therefore, refund eligibility depends on the stage of work, nature of fee and reason for cancellation.
Fee Components
Payments may include professional fee, government/statutory fee, stamp duty, challan, portal fee, payment gateway charge, courier cost, tax, third-party professional charge and other out-of-pocket expenses. Government/statutory fees, challans, portal fees, stamp duty, payment gateway charges and third-party expenses are non-refundable once paid, generated, used or incurred.
Cancellation Before Work Starts
If you cancel before any consultation, document review, drafting, form preparation, filing, payment to third party/government, or professional work has started, we may refund the professional fee after deducting payment gateway charges, bank charges, taxes already paid if applicable, and reasonable administrative charges.
Cancellation After Work Starts but Before Filing
If work has started but the application/form/document has not yet been submitted to any government authority or third party, partial refund may be considered after deducting charges for consultation, document review, drafting, compliance analysis, form preparation, professional time, administrative effort, third-party expenses and payment charges already incurred.
No Refund After Filing / Submission / Deliverable
No refund will normally be available once an application, form, return, document, notice reply, agreement, compliance file, registration request, trademark filing, ROC/MCA form, GST/tax filing, NGO/Section 8 filing, licence application or any other deliverable has been submitted, generated, shared or completed, except where refund is required due to duplicate payment or a clear error solely attributable to the Firm.
Consultation Fee
Consultation fees are non-refundable once the consultation slot is booked and confirmed, or once the consultation is conducted, whichever is earlier. Rescheduling may be allowed once subject to availability if requested at least 24 hours before the scheduled consultation.
Rejection by Government / Authority
Rejection, objection, resubmission, clarification, additional document requirement or delay by a government department, authority, registry, portal or third party does not automatically qualify for refund. We may provide reasonable support as per agreed scope. If rejection occurs due to incorrect or incomplete information/documents provided by the client, additional charges may apply for correction or refiling. If rejection occurs solely due to our demonstrable filing error, we may correct/refile within agreed scope or consider refund/adjustment of professional fee at our discretion.
Non-Refundable Cases
Refund will not be available where delay or failure is caused by incomplete documents, wrong information, fake/invalid documents, non-cooperation, non-response, change of mind, business plan change, client-side delay, expired OTP/DSC, non-availability of promoter/director/partner/member, bank/payment issues, government portal downtime, regulatory change, authority objection, name/trademark rejection, or any reason outside our control.
Duplicate or Excess Payment
If duplicate payment or excess payment is received, the extra amount will be refunded after verification or adjusted against current/future services as mutually agreed. The client must share transaction proof, bank details and payment reference.
Refund Request Process
Refund requests must be sent by email to contact@cssunnygupta.com with name, mobile number, invoice/payment reference, service name, payment proof, reason for refund and bank details. We may ask for additional verification before processing.
Refund Timeline
Approved refunds will normally be processed within 7 to 15 working days after verification and approval. Actual credit time may depend on bank/payment gateway processing timelines. Refunds will generally be made to the original payment method or verified bank account of the payer.
Chargeback and Dispute
Before raising a bank/payment gateway chargeback, clients should contact us for resolution. Unauthorised chargebacks for services already initiated or completed may result in suspension of services, recovery action, legal remedies and withholding of pending deliverables to the extent permitted by law.
Policy Updates
We may update this Refund and Cancellation Policy from time to time. Updated policy will apply to payments made after the updated policy is published, unless otherwise required by law.